Does your Business Need a Hosted Phone System?

Does your Business Need a Digital Phone System?

Is your business paying too much for long distance calling? If you are still using a traditional phone service provider, chances are that your business is grossly overpaying for long distance. Given our current economic crisis, businesses simply can not afford to waste money unnecessarily. By cutting back on service related costs, you won’t have to worry about laying off workers or cutting benefits. If your small business relies heavily upon long distance calling you can not afford to wait to make the switch from your current phone service to a hosted phone system.

A hosted phone system uses the internet to transmit calls. By transmitting your businesses calls over the internet opposed to the copper wiring of the past, you will have a lot more options that are available to you. This innovative technology eliminates a lot of the problems associated with traditional phone companies and opens the doors for greater flexibility in your communications. You will also be able to access your phone features via the internet and even your cellular phone which will make checking voice mail on the road a breeze. It has never been easier for you to stay connected to your business and your customers.

A hosted phone system can also put the ability to control all of your options into your own hands. You won’t have to call your phone company to send out a technician every time that you need to make a change. Your service provider should allow you to access your setting options directly on-line. That way you can change and customize your options when it is convenient for you. You can easily create new extensions and voice mail boxes for new hires. You can also customize your automatic messaging options which can come in handy if you are interested to advertising promotions to customers on hold or if you want to set up a time controlled automatic answering message.

Most importantly, a hosted digital phone system will drastically reduce your phone bill. Any calls made to your other offices throughout the country are regarded as intra-office calling. And long distance phone calls will cost you pennies per minute. There will be no more surprise phone bills that bust your budget. It makes no sense to continue to overpay for your phone service when there are alternate options available that will provide you with the reliability and affordability that your business deserves.

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Everything you ever wanted to know about VoIP but were afraid to ask

Everything you ever wanted to know about VoIP but were afraid to ask

By Christopher Phelps

“Alexander Graham Bell Would Have Never Thought of This”

Who would have thought that one day we wouldn’t even need telephones to make telephone calls? The latest innovation in phone service technology, Voiceover Internet Protocol (VoIP), requires only a computer and a high-speed Internet line-and it’s cheaper than landline phone calls.

VoIP, (pronounced “voyp”) enables computer users to make voice phone calls and listen to voicemails over the Internet. This recently perfected service not only includes standard phone features such as call transfer, call forwarding, hold and conference calls, but it also can send your voicemails to your e-mail to be heard on your computer. Using the Internet to place a VoIP call is ultimately cheaper than using a landline phone. This new phone service is modernizing traditional landline service and providing a new style of luxury to communication. For example, if your business is run from multiple geographical locations, VoIP’s phone solution allows you to transfer calls as seamlessly as if you were in the same physical location. If you need to go on vacation but don’t want to be without your landline phone, simply unplug it from the wall, take it with you and plug it into the broadband Internet at your vacation spot. It will appear to everyone that you are still in the office with a fully functional phone.

VoIP even has an option for “on the run” salespeople or other professionals to use their laptops as a phone. A software-based phone is installed on the laptop and as long as you have a broadband wireless card to access the Internet, all you need to have is a microphone in which to speak.

How Does VolP Work?

When using VoIP, your voice is converted to a digital signal that travels securely through the web until it reaches its destination and then is converted back to a voice signal. You need broadband or a high-speed Internet connection to use this phone service. But there are limits to how many phones you can hook up depending on your networking environment. Installing VoIP in a business environment can be difficult if you do not have the proper infrastructure. But, because VoIP phones use the same Ethernet cabling currently in place for PCs, it is very convenient.

However, if you have too many computers in your office, the data from the PC’s and VoIP phones could collide and create poor phone service. A computer consultant can assist with separating the traffic to ensure that proper voice quality is maintained. A good business-grade Internet router/firewall is also important to maintain superior VoIP quality. Wireless handsets and adapters are available. For your more robust business phone systems that require automated attendants and various extension options, many VoIP carriers have some impressive software to allow you to manage these situations.

VolP Benefits

Voice over Internet Protocol has various advantages for users and is much more inexpensive than regular phone service providers- as long as you pay for an Internet connection. For those who love to multi task on the computer and hate having to run to pick up the phone, VoIP phone service would provide the convenience of being able to answer the phone while sitting at the computer. Business employees and people who travel regularly can bring a VoIP phone on the road and enjoy using their telephone wherever there is an Internet connection. You can call anyone, anytime, anywhere in the world. Even when your computer isn’t on, you can use the phone service, and you’ll end up saving money on your power bill.

Christopher Phelps is the owner of CWP Tech Solutions, Inc., a full-service computer repair firm also specializing in phone systems, IT maintenance contracts and local search engine optimization. He can be reached at Chris@Cwptechsolutions.com.

Business laptop repair in Frederick Md by CWP Tech Solutions.

IT services Frederick, Md IT outsourcing, IT maintenance for small businesses in Md. Medical IT services specialists. Electronic Medical Record (EMR) scanning for doctor’s offices in Maryland

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What can a VOIP or Internet Phone System do for your company that a land line can’t do?

Business Voicemail to your Email

Which would you prefer? Call a number to listen to your voicemails OR read them in an email?

This is more than merely convenient, being able to keep track of all your voicemails by having them all logged (and time stamped) in the email program of your choice. Now you’ve got a log of who called and when so you can prioritize who needs to be called back first. With a land line, you had to call your voice mail and hit 7 to delete or hit 9 to save… what if you accidentally deleted one that you REALLY needed to call back? Ever happen to you?

With a business VOIP calling long distance is cheaper, calling a land line FROM a VOIP is (on average) often less expensive, calling another VOIP from your VOIP is cheaper still.

PORTABILITY
Can you uplug your company phone from it’s jack, take it home (or while traveling on a business trip, or vacation for that matter) plug that landline into the nearest phone jack and make a call? Can that phone call show up in the caller id of your intended caller and have them see your company phone number displayed in the caller id?

With VOIP you can uplug that VOIP business phone, plug it into a hard wired internet connection (just as if it were a computer) and all calls to your office line can be taken from anywhere you have an internet connection. Try that with a landline.

Does VOIP work with a WiFi connection?
Indirectly. All you have to do is connect your business VOIP phone to to your laptop (you do have to install some software to pull this off)

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From Frederick Maryland Business VOIP