Choosing who to trust with your computer can be just as scary as picking an auto mechanic. And these days, we often rely on our computers even more than our mode of transportation. Following are some tips to help you feel less overwhelmed when trying to decide on a computer repair company:
- Get someone local to you. This may seem like a no-brainer, but you may be tempted to choose a company further away just because a friend or coworker recommended them. It’s important to choose someone local, however, because your goal is to develop a long-term relationship with the same group of people; and this is not likely to happen with the inconvenience of traveling too far. In addition, these days, Google Places can be relied on to return trustworthy results for local business searches.
- Check references and reviews. Often when a computer breaks down, the first thing you do is panic. You’re tempted to choose the first repair company you come across, but this is usually a mistake. Someone under-qualified or disreputable for other reasons will only make your life worse in the long run. Take some deep breaths and check out the references and reviews for a company before taking the plunge.
- Word of mouth is not worthless. While it’s good to check out other reviews and references, do pay special attention to what your friends, family, and coworkers say about their experiences with local computer repair companies. You know you can trust these people to be honest. If someone you know well strongly recommends a particular company without bias, chances are that choice should be at the top of your list.
- Can you communicate? When you initially call a company, ask questions and make sure you can communicate well with the computer repair person. Computer experts are often poorly trained in explaining issues in layman’s terms, and this can create a myriad of problems from money issues to misunderstood expectations. Choose someone that is easy to talk to, helpful, and eager to answer your questions fully and completely.
- Experience, experience, experience. When it comes to computers, schooling is no match for real-world experience. Make sure your technician has that experience, as well as expertise in the specific area or areas you need help with. Your computer should not be used as a guinea pig or learning tool for someone fresh out of school.
- Availability of onsite service. These days many companies offer remote or online computer repair services. This is fine for some situations, but make sure they also offer onsite service in case the need arises.
- Availability of spare parts. Because time is always of the essence when it comes to computer repair, it’s critical to choose a provider who has reliable, convenient access to a wide selection of spare parts. It’s also good to check whether that company would be willing to lend you a stand-in computer in case of an unusually long delay in repairs.
- Installation and upgrade expertise. Even if you’re not interested now, it’s likely that in the future you’ll need some help with installation and configuration issues, and/or upgrading system components such as hard drives or graphics cards. A good computer repair services provider will have technicians available to perform almost any service involved in computer maintenance or repair.
So when that dreaded crash happens, remember to follow the tips above and think logically before making a decision. Choosing your computer repair company wisely can lead to peace of mind, a rewarding long-term relationship, and a lot more money in your pocket.
CWP Tech Solutions Inc
1446 W Patrick St Frederick Maryland 21702